Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Items that may not be returned include:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale / Discount items (if applicable)
Only regular priced items may be refunded, unfortunately sale/discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Wanderland Collective Pty (ltd), 138 Jan Smuts Avenue, Futura, floor 1, Johannesburg, Gauteng, 2193, South Africa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should courier your product to: Wanderland Collective Pty (ltd), 138 Jan Smuts Avenue, Futura, floor 1, Johannesburg, Gauteng, 2193, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The sharing of Wanderland Collective’s photography is welcomed; referencing Wanderland & www.wanderland.co.za is much appreciated: You may share or redistribute photographs from this site in their original unedited form only.
This website and the content contained herein and on Wanderland Collective’s social media accounts and press, including but not limited to products, designs, patterns, text, logos and insignia, video, are subject to copyright and intellectual property rights held exclusively by Wanderland Collective and may not be copied or reproduced under any circumstances in any manner whatsoever. Such rights are protected by South African and international copyright and intellectual property laws.
© Copyright 2018 Wanderland Collective. All rights reserved.
Wanderland Collective asserts and reserves full ownership, copyright, and intellectual property rights on all the designs and patterns on our products. The designs and patterns of our products may not be copied, re-interpreted, reproduced in any manner whatsoever.
All designs and patterns © Copyright 2018 Wanderland Collective. All rights reserved.
Refunds - see above
Shipping - see below
Please note that you may be required by the country in which your receive your order to pay sales tax or customs duties on the order. These fees shall be borne by the purchaser or receiver and not by Wanderland Collective.
At current, shipping to anywhere in South Africa is priced at a flat rate of R90. This price does not cover the shipping of bulky goods such as scatter cushion inners, which will be calculated and quoted to the customer. This policy may be updated at any time, at the discretion of Wanderland Collective.